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International Student Support

Tena Koutou Katoa, welcome and congratulations on your decision to study in New Zealand. New Zealand is a stable, English-speaking democracy with just over five million people. We are one of the most peaceful nations in the world and one of the best countries to live in.

Studying abroad is a unique experience full of exciting new opportunities. You can look forward to a new environment, new language, new culture, and new friends!

Here at UP Education, we understand what life as an international student in New Zealand is like. We provide a range of dedicated services and high quality, ongoing pastoral care, and support to all the international students who study with us.

The Education Code of Practice Accommodation
Prepare to travel to New Zealand Airport pickup services
Student visa Sonder Student Safety App
Working while studying Key contact information
Medical and travel insurance Complaint & Policies
Orientation Learn more about New Zealand

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The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

The education providers within UP Education abide by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The Code sets out minimum standards of advice and care that international students can expect and provides a procedure that you can follow if you have any concerns about your education providers and agents. Our responsibility for pastoral care of international students under the Code is for the duration of enrolment.

Useful websites: Tertiary and International learners Code of Practice


Prepare to travel to New Zealand

  1. Apply for your visa

  2. Book your flights

  3. Submit your Traveller Declaration

  4. Sort out your accommodation (if you are under 18 you must arrange your accommodation with UP Education Accommodation team [email protected])

  5. Book transport from the airport to your accommodation (UP Education offers an airport pick-up service)

  6. Plan what to pack (and what not to). Consider documents, NZ currency and medications for example.

  7. Learn more about New Zealand’s culture, languages and customs, religious freedom and more.

  8. Prepare for New Zealand’s teaching, learning and assessment styles.

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Student Visa

All international students must hold a valid visa to study in New Zealand for the duration of their enrolments. Visitor and work visa holders can only study longer than their original study conditions once a Variation of Conditions has been completed and the visas study conditions are amended by Immigration New Zealand.

Useful websites:


Working while studying

If you are a student visa holder, you may be allowed to work part-time for up to 20 hours a week and full-time during all scheduled holidays and the Christmas and New Zealand holiday period. You must check your visa conditions before you start working. If you work when you are not allowed you, you will be in breach of your visa conditions.

Practical experience – if practical experience (internship) is a requirement of your course, Immigration New Zealand will grant your Student Visa with conditions that allow you to work to complete this practical experience.

For more information about working on a student visa, please visit here.

Useful websites:


Medical and travel insurance

All international students must have medical and travel insurance while studying in New Zealand. This is the requirements to all international students by New Zealand government’s Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. This is also part of your visa requirement set by Immigration New Zealand.

UP Education has teamed up with one of New Zealand’s largest international student insurer, Allianz Partners offering (Studentsafe Inbound Learners) policies to UP Education students. It is an excellent policy which covers students during their journeys to and from New Zealand, and during their study here.

Pre-existing medical condition(s) is not automatically covered under the policy. Cover can be arranged in certain circumstances by completing a Medical Risk Assessment Form, this must be completed and forwarded to Allianz Partners within

a) 28 days of your arrival in New Zealand; or

b) 28 days of your first enrolment if you were not insured under a Studentsafe Inbound policy in the preceding semester and are already in New Zealand.

To make a claim, please visit here.

Acceptance of alternative insurance policies

International students may provide an insurance policy that is not arranged by UP Education. The insurance policy must submit before enrolment being finalized and complies with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The approval of the policy is subject to the Head of Admissions. For more information, please contact [email protected]

Useful websites:


Orientation

Orientation is a great way to start your study journey. During your orientation, you will be provided with a range of information of the support services we provide, living, studying, and working in New Zealand, your timetable and study materials, etc.

Students need to bring physical passport, valid visa, and insurance on the day to complete your enrolment.

Your education provider will contact you around 2 weeks before the orientation day to confirm the orientation schedule.

Accommodation

International students over 18 years of age can live in own arranged accommodation. Some accommodation options are popular, so it is wise to apply for your accommodation as soon as you can. NauMai NZ provides you with useful information about accommodation in New Zealand, and Tenancy Services helps you to understand your rights when you rent.

UP Education and our partner Host Families NZ make sure all homestays are safe and suitable for our students. Each home is police vetted, inspected, and families are interviewed before students are placed with, and regularly visited during students’ stay to ensure their experience remains positive and compliant with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. Students who are over 18 years of age can also book homestay directly with Host Families NZ.

Airport pickup services

Airport pickup
NZD
Airport transfer (Pickup/drop-off)
(One way per person)
$130
Transfer between terminals
(Auckland Airport)
$80
Transfer of additional passenger $90
Airport check-in assistance and transfer $200


For more information about homestay booking and airport pickup services, please contact [email protected]

Student Visa

All international students must hold a valid visa to study in New Zealand for the duration of their enrolments. Work or visitor visa holders can only study longer than their stated study conditions with a Variation of Conditions approved by Immigration New Zealand.

Useful websites:


Working while studying

If you are a student visa holder, you may be allowed to work part-time for up to 20 hours a week and full-time during all scheduled holidays and the Christmas and New Zealand holiday period. You must check your visa conditions before you start working. If you work when you are not allowed you, you will be in breach of your visa conditions.

Practical experience – if practical experience (internship) is a requirement of your course, Immigration New Zealand will grant your Student Visa with conditions that allow you to work to complete this practical experience.

For more information about working on a student visa, please visit here.

Useful websites:


Medical and travel insurance

All international students must have medical and travel insurance while studying in New Zealand. This is the requirements to all international students by New Zealand government’s Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. This is also part of your visa requirement set by Immigration New Zealand.

UP Education has teamed up with one of New Zealand’s largest international student insurer, Studentsafe (Studentsafe Inbound Learners), to offer an excellent policy which covers students during their journeys to and from New Zealand, and during their study here.

Pre-existing medical condition(s) is not automatically covered under the policy. Cover can be arranged in certain circumstances by completing a Medical Risk Assessment Form, this must be completed and forwarded to Allianz partners within

a) 28 days of your arrival in New Zealand; or

b) 28 days of your first enrolment if you were not insured under a Studentsafe Inbound policy in the preceding semester and are already in New Zealand.

To make a claim, please visit here.

Acceptance of alternative insurance policies

International students may provide an insurance policy that is not arranged by UP Education. The insurance policy must submit before enrolment being finalized and complies with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The approval of the policy is subject to the Head of Admissions. For more information, please contact [email protected]

Useful websites:

Orientation

Orientation is a great way to start your study journey. During your orientation, you will be provided with a range of information of the support services we provide, living, studying, and working in New Zealand, your timetable and study materials, etc. Students need to bring physical passport, valid visa, and insurance on the day to complete your enrolment. Your education provider will contact you around 2 weeks before the orientation day to confirm the orientation schedule.

Homestay

UP Education and our partner Host Families NZ make sure all homestays are safe and suitable for our students. Each home is inspected, and families are interviewed before students are placed with the, and regularly visited during students’ stay to ensure their experience remains positive and complied with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

Accommodation

A homestay is a great way to start your New Zealand experience. It literally means 'staying at home' with a New Zealand family. We recommend that all international students choose to live in a homestay for at least their first three months in New Zealand.

The benefits of a homestay

Safety. The homestay family can help you find your way around the city and give advice on living in New Zealand.

English practice. Talking to your homestay family improves your vocabulary and helps clarity of speech, an important part of living and studying in an English-speaking country.

Routine. You will have regular meals and a daily routine. Study requires energy and focus, so it’s important that you eat a regular and balanced diet of healthy home-cooked food.

Under 18 international students

If you are started your enrolment under 18 years of age, it’s important for you and your parents or legal guardians to read the information below.

For the safety and support of under 18 international students, your providers may conduct regular meetings with you, and concerns may be communicated to your parents or legal guardians.

Under 18 international students must live in a homestay, a designated caregiver, or parent(s). You may not live in any other type of accommodation while you are under 18 and all accommodation type is subject to the approval of the education provider.

For more information about UP Education homestay services, please visit here.

Useful websites:


Sonder Student Safety App

We have partnered with Sonder, a 24/7 personal safety and wellbeing service, to support all our international students. The Sonder app is for personal devices and has a number of features, like “Track My Journey” and “Check on Me”, that will help students live and study in New Zealand with confidence - if you are walking alone at night, going on a first date, or meeting up with a stranger to buy or sell goods, for example.

Additionally, if you are feeling stressed, anxious, lonely, or simply don't know who to turn to, you can speak to Sonder’s multilingual support team anytime via live chat or phone, and they can even send in-person assistance if you need it. You will receive an activation email or text shortly before orientation. If you don't get your email or text, you will be given a code to use at orientation.

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Key contact information

UP Education Admissions [email protected]

UP Education Accommodation [email protected]

UP Education Homestay Emergency Contact +64 (0) 21 597 135

UP International College New Zealand International Student Support [email protected]

Yoobee Colleges Ltd International Student Support [email protected]

NZMA International Student Support [email protected]


Complaint

The Code signatories are required to have formal processes for handling learner complaints. If you have concerns about your education provider or agent, you should try and resolve it by using the internal provider process in the first instance which outlined in the Student Handbook. If your complaint is not resolved, you can take your complaint to NZQA who will process the complaint. NZQA is a government organisation, and they can provide an independent assessment of the complaint.  

Useful websites:


Important policies


Learn more about New Zealand


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